Role: Problem Manager
The Problem Manager is accountable for the overall lifecycle of all problems. The main objective is to prevent incidents from occurring and minimize the impact of the incidents that cannot be prevented.
Role Sets:
Roles
Relationships
Additionally Performs
Close Event
Execute Response On Exception
Identify And Implement Improvements In Technology Knowledge Management System
Maintain Technology Knowledge Management Environment
Review Solution
Update Repository And Technology Best Practices
Modifies
Improvement Proposal
Known Error Record
Major Incident Report
Post Incident Resolution Review Report
Problem Assignment Communication
Problem Impact Analysis
Problem Management Handover Report
Problem Management Procedures
Problem Management Report
Problem Management Requirements
Problem Management Summary
Problem Management Tools
Problem Record
Problem Resolution
Problem Review Record
Problem Validation Checklist
Production Defect Log
Request For Change
Root Cause Analysis
Service Delivery Action List
Service Delivery Complaint Register
Service Delivery Measurements
Stakeholder Communication
Trend Analysis Report